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Insurance Claims & Co-Payments

We collect your insurance information (group number, subscriber ID number and subscriber name) prior to your child's first visit so that we may obtain a break-down of your plan benefits from your insurance company. This helps us to ensure that your child is covered under your plan and that your plan is active prior to your child being seen. If any treatment is needed beyond preventative care, we will use the information provided by your insurance company to estimate your "patient portion". We will produce a treatment estimate for you and we will collect this amount on the day that treatment is provided. Please keep in mind that this amount is an estimate, based on information provided by your insurance company. As a courtesy, we will file a claim on your behalf after treatment is rendered. If there is a balance remaining after insurance has paid their portion, you are responsible for this amount. Additionally, while the doctor works as faithfully as possible to provide accurate treatment plans, sometimes these can change unexpectedly due to circumstances beyond her control. In this situation, you will be informed of the needed changes and fees will be adjusted accordingly.

After insurance has paid their portion, they will send you an EOB which is a communication regarding the amount that your insurance paid on the services rendered and the reason why; if you have questions about why insurance did not pay in full, these questions can most readily be answered by referring to the EOB sent by your insurance company.

We accept all major insurances, including Delta Dental, Premera, Regence, and Cigna.

Failed Appointments and Late Cancellations

Your child’s appointment time is reserved for them alone and we do not overbook our schedule to accommodate late cancellations, reschedules and no-shows. In order to provide the highest level of individualized care for your child, we must enforce a late cancellation/reschedule/no-show policy. The Tooth Ferry requires that you give 48-business hours advance notice for cancellation or rescheduling of your child’s appointment. If our office is closed (as it is every other Monday) this day does not count in the business hours needed to fulfill the cancellation policy. Violations of our office late cancellation/no show/reschedule policy, will result in a fee being charged for each appointment being cancelled/rescheduled/missed.

As a small business, we appreciate you making every effort to keep your child’s appointment as scheduled and to give us adequate time to fill that appointment should you need to cancel or reschedule.